Shipping Policy

Processing Time

All items in our shop are ready-to-ship handmade products.

Orders are usually processed and shipped within 5-7 business days after payment confirmation.

Please note that each item is carefully inspected, packed, and prepared by hand. Processing time may vary slightly during new collection launches, holidays, or high-volume periods.

Shipping Methods

We ship worldwide from China using reliable international shipping carriers.

Available shipping methods may vary depending on the destination country. Customers will receive a tracking number once their order has been shipped.

Shipping Destinations, Rates, and Delivery Times

Asia (Japan, South Korea, Singapore, Thailand, etc.)

Shipping Fee: Free Shipping

Estimated Delivery Time: 7-20 business days after dispatch.

United States, Australia, and Europe

Shipping Fee: $10.00 USD Flat Rate

Estimated Delivery Time: 7-30 business days after dispatch.

Customs, Duties, and Taxes

International shipping is subject to different tax policies depending on your location:

Asia, US, and Australia: Orders shipped to these regions are sent DDP (Delivered Duty Paid). This means all applicable taxes and import duties are already covered by us. You will not face any hidden fees upon delivery.

Europe: Orders shipped to European countries are sent DDU (Delivered Duty Unpaid). Buyers are strictly responsible for any VAT, customs duties, and import taxes required by their local government. These fees are collected by the courier upon delivery. Kirin.W is not responsible for packages returned or destroyed due to unpaid customs fees.

Tracking Information

Tracking information will be provided after your order has been shipped.

Please allow several days for tracking information to become available after shipment.

Address Information

Customers are responsible for providing accurate shipping information.

Please contact us as soon as possible if you need to update your shipping address. Once an order has been shipped, we may not be able to make changes.

Lost or Delayed Packages

We are not responsible for delays caused by customs, incorrect addresses, carrier delays, or circumstances beyond our control.

If your package appears to be lost, please contact us and we will assist you in communicating with the shipping carrier.

If you need further assistance, please contact us at support@kirinw.com