Refund policy

Refund & Return Policy

Thank you for supporting handmade creations from Kirin.W.

Each item is carefully handmade in small batches. Due to the handmade nature of our products, slight variations in stitching, texture, or appearance may occur. These unique characteristics are part of the charm of handmade items and are not considered defects.

Returns

We do not accept returns or exchanges for reasons including, but not limited to:

  • Change of mind

  • Incorrect size selection

  • Color differences caused by individual monitor settings

  • Personal preference

  • The item not matching personal expectations

Please carefully check the product descriptions, measurements, and photos before placing your order.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive an incorrect item, please contact us within 7 days of receiving your order.

Please include:

  • Your order number

  • Photos or videos showing the issue

  • A description of the problem

We will review your request and provide an appropriate solution, such as repair, replacement, or refund when applicable.

Handmade Item Notice

All Kirin.W products are handmade with care. Small imperfections, slight variations in fabric patterns, stitching, or handmade details may occur and are not considered defects.

Cancellations

Orders cannot be cancelled once production or preparation has started.

Refunds

If a refund is approved, it will be issued to your original payment method. Please note that processing times may vary depending on your payment provider.

If you have any questions regarding your order, please contact us at:
kirinw909@gmail.com