Refund policy
Refund & Return Policy
Thank you for supporting handmade creations from Kirin.W.
Each item is carefully handmade in small batches. Due to the handmade nature of our products, slight variations in stitching, texture, or appearance may occur. These unique characteristics are part of the charm of handmade items and are not considered defects.
Returns
We do not accept returns or exchanges for reasons including, but not limited to:
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Change of mind
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Incorrect size selection
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Color differences caused by individual monitor settings
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Personal preference
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The item not matching personal expectations
Please carefully check the product descriptions, measurements, and photos before placing your order.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive an incorrect item, please contact us within 7 days of receiving your order.
Please include:
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Your order number
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Photos or videos showing the issue
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A description of the problem
We will review your request and provide an appropriate solution, such as repair, replacement, or refund when applicable.
Handmade Item Notice
All Kirin.W products are handmade with care. Small imperfections, slight variations in fabric patterns, stitching, or handmade details may occur and are not considered defects.
Cancellations
Orders cannot be cancelled once production or preparation has started.
Refunds
If a refund is approved, it will be issued to your original payment method. Please note that processing times may vary depending on your payment provider.
If you have any questions regarding your order, please contact us at:
kirinw909@gmail.com